1. Booking and Check-In

Age Requirements

Guests must be at least 18 years old to make a booking. Some properties may have higher age requirements for check-in without a parent or guardian.

Check-In and Check-Out Times

• Standard check-in time: 2:00 PM - 11:00 PM
• Standard check-out time: 11:00 AM
• Early check-in or late check-out may be available upon request and subject to additional fees
• Late arrivals must be communicated to the property in advance

Identification

Valid government-issued photo ID (passport, national ID, or driver's license) is required at check-in. The name on the booking must match the ID presented.

2. Guest Conduct

Respectful Behavior

• Treat properties, hosts, and other guests with respect
• Keep noise levels reasonable, especially during quiet hours (typically 10 PM - 8 AM)
• Follow all property-specific house rules provided in your booking confirmation
• Respect neighbors and the local community

Prohibited Activities

• Smoking in non-smoking properties (violations may result in cleaning fees)
• Hosting parties or events without prior approval
• Exceeding the maximum number of guests stated in the booking
• Bringing pets without prior approval
• Illegal activities of any kind

3. Additional Guests

The number of guests must match the booking details. Additional guests may be subject to extra fees and must be approved by the property in advance.

• All guest names should be provided during booking when possible
• Day visitors may not be allowed without prior approval
• Exceeding occupancy limits is grounds for immediate eviction without refund

4. Property Care

General Care

• Leave the property in the same condition as you found it
• Report any damages or maintenance issues immediately
• Do not move furniture or remove items from the property
• Follow waste disposal and recycling guidelines

Damage and Liability

Guests are responsible for any damage caused during their stay, whether intentional or accidental:

• Document and report any pre-existing damage at check-in
• You may be charged for repairs or replacements of damaged items
• Excessive damage may result in additional charges beyond the security deposit

5. Payment and Fees

Payment Schedule

• Deposits are due at booking confirmation
• Remaining balance is typically due upon check-in or as specified in booking terms
• Payment methods vary by property (cards, mobile money, cash)

Additional Fees

You may be charged additional fees for:

• Extra guests beyond the booking amount
• Early check-in or late check-out
• Cleaning fees for smoking in non-smoking properties
• Damage to property or missing items
• Lost keys or access cards

6. Modifications and Cancellations

Modification and cancellation policies vary by property. Please review the specific policy before booking:

• Date changes are subject to availability and may incur fees
• Cancellations must be made through the LalaAfrica platform
• Refund amounts depend on the cancellation policy and timing
• No-shows result in forfeiture of all payments

7. Communication

• Keep all communications with hosts through the LalaAfrica platform
• Respond promptly to host messages regarding your booking
• Inform hosts of any special requirements or accessibility needs in advance
• Contact the property for any issues during your stay

8. Safety and Security

Personal Safety

• Familiarize yourself with emergency exits and safety equipment
• Keep valuables secure and use provided safes when available
• Do not share access codes or keys with unauthorized persons
• Report any safety concerns immediately

Privacy

Respect the privacy of hosts and other guests. Do not take photos or videos of others without permission. Properties may have security cameras in common areas only.

9. Reviews and Feedback

After your stay, you'll be invited to leave a review:

• Reviews should be honest, fair, and constructive
• Focus on your actual experience at the property
• Avoid discriminatory or offensive language
• Reviews help improve the platform for everyone

10. Accessibility

If you have specific accessibility needs:

• Check property accessibility features before booking
• Communicate your needs to the host in advance
• Contact LalaAfrica support if you need assistance finding suitable accommodations

11. Pets Policy

Pet policies vary by property:

• Always check if pets are allowed before booking
• Pet fees may apply and must be paid in advance
• Pets must be supervised at all times
• Clean up after your pets both inside and outside the property
• Undisclosed pets may result in additional fees or eviction

12. Dispute Resolution

If you have issues during your stay:

1. Contact the property host first to resolve the issue
2. If unresolved, contact LalaAfrica customer support
3. Document issues with photos or videos when possible
4. Our support team will mediate to find a fair resolution

13. Policy Violations

Violations of guest policies may result in:

• Additional fees or charges
• Immediate eviction without refund
• Account suspension or termination
• Legal action in severe cases

Contact Information